Measure customer complaints, their severity, frequency, track back to suppliers, and measure overall perforamnce at filling cusotmer orders, instant recall of customer incidents during sales and more...
Capturing cusotmer sentiment, comments, and suggestions is essential for perpetual quality control and product improvement in the fresh produce industry. With farmsoft you can capture customer feedback, pinpoint the origin of the fresh produce and the supplier(s) and record corrective actions such as refunds, credits, and supplier interventions.
Recording customer complaints is part of every good quality management system and helps you to identify fraud, warranty issues, and trends in packaging, transport, and general fresh prduce quality.
Attach unlimited documents, or product photos (internal or supplied by the customer) permantly
Identify trends of customer feedback such as a specific product line that suffers a frequent quality issue
Indirect product issues such as packaging quality can also be identified by analyzing cusomter feedback
Complaints include corrective action (customizable) records
Customer complaints/feedback can be automatically sent to multiple teams and management to keep everyone informed
Easilly review historical customer complaints and feedback (your quality system likely requires you formally record customer complaints and feedback)
Our first year using Farmsoft is the first year we can say that each shipment left our loading docks loaded with the correct products and amounts.
One of the biggest unrealized benefits we saw was keeping the field crew harvesting the proper amount of each variety.
In years past, once one variety was harvested, someone would have to physically walk through the coolers counting the product and inventory manually. Then we would begin the time consuming process of counting how much of each product was needed, what was surplus, and so on.
We moved from a pen-and-paper system to the Farmsoft system. The difference was like night and day. We knew exactly the inventory we had, what we needed to pack to fulfill incoming orders, and what inventory was on hand but not sold.
Our labels, bill of lading, export documents, and invoices are generated automatically saving time for the production, shipping and office teams.
Inventory management and rotation is now much more easier, and I reckon there is probably less waste slipping through the cracks. Our quality control is now more consistent than the old spreadsheet method, and our QC manager can see instantly if QC isn't being performed by the right people at the right time. This has probably helped with quality of products consistency.
I think the better inventory control is a serious benefit. rotation and FIFO, possibly less waste. Probably lots of savings of time for invoice, bill of lading, configuring labels for each run, export docs etc. I get less phone calls now about customer orders and pack progress since the team now use dash reports.
We can now perform recalls using lots of recall info such as supplier, or delivery date, or customer order etc. Audits are now very fast, and our auditors commented that are traceability is now "excellent". The pack shed team says inventory management is easier now with less mistakes and better visibility of what product is waiting to be packed, packed and ready to be built into an order, and also shipped.Our shed manager says its faster an more accurate to plan orders since she can now see product on order, product in the cool stores, and balance that still needs packing. orders are assigned to batches and packing lines, with a live view of progress real time. The office says they save time with all the paperwork being generated by the dispatch team automatically instead of them having to make paper for each load.
We now pack to match our orders more accurately than before. I can now assign trucks to multiple orders, and print the BOL and invoice rapidly - all automatic now. Saves a heap of time telling admin what is shipping and waiting for invoices and BOL to be produced. I reckon we save about 1 hour a day since we dont have to mess around with invoices and BOL, and the stocktake is kind of already done at all times.
orders now filled more accurate and each load sent on time, not sure how to quantify reduced errors or not having annoyed calls from customers when a truck is late.
I can now keep an eye on the entire pack & ship operation from anywhere, and now enter orders on the go.
We were dumping two to three pallets (300 crate) a week before implementation. Now its down to almost 0 crate. our inventory is now accountable and tracked at all times. Brought down waste levels considerably, stopped screw ups during order picking and shipping process. We had previously tried to improve our processes many times using random checks, regular stock takes etc, didn't have the desired outcome. this new computer system has added positively to the line; also happier customers because they get exactly what they ordered. Probably made offices job easier with invoice and shipping documents being made and printed or emailed automatically. We also saw an accuracy increase for orders, since shippers are being told by farmsoft which pallets must go.
Easy to use, takes care of entire packing operations.
Traceability and reporting has been excellent. Third party auditors have been more than impressed with the traceability.
farmsoft support, training, and requests for customization to farmsoft to fit our company has always been prompt and effective in response.
Research Study Roberta Spadoni (Department of Agricultural Economics and Engineering, Alma Mater Studiorum - University of Bologna, Bologna, Italy) International Journal of Financial Studies Lines and paragraphs break automatically.
Produce Traceability Initiative Pallet Compliance - Labels United Fresh works proactively on behalf of New Zealand's domestic Produce Industry on Food Safety & Traceability initiatives and relevant Industry Standards. About United Fresh Produce Association (United Fresh)
Fruit and vegetables Design, Operations & Production Systems Lab, Department Of Financial & Management Engineering, University Of The Aegean ABOUT WAGS Address: The technology also provides traceability to verify the quality of fresh produce as it moves through the supply chain by monitoring temperature and environmental conditions in real-time.
Raynaud E, Sauvée L, Valceschini E (2009) Aligning branding strategies and governance of vertical transactions in agri-food chains. By considering the impact on pest prevention in other decision-making, food professionals can pick up the slack from time-stressed service technicians.
Nearly a year after a cyclone hit Madagascar, the vanilla supply is up and prices are slowly coming down. identify an orchard for every grower To be fair, some of the discussions I had were more in line with my expectations. For example: Our software has been designed to cater for an extensive range of requirements. From orchard management to picking requirements, we provide a complete solution.
farmsoft fresh produce from any PC/Mac
Android and Apple cell phone & tablets for fresh produce management
Ruggedized devices with professional barcode scanners for accurate fresh produce inventory
Fixed touch screens mean users dont need to touch a mouse or keyboard to perform fresh produce inventory control