Manage customer complaints for fresh produce deliveries, capture customer comments, photos, documents, and more.
Analyze customer complaints, track complaint resolution and corrective actions.
Trace customer complaints back to the original supplier of fresh produce, or to the origin crop/field/patch.
Monitor supplier quality performance based on the quality criteria their fresh produce failed.
Perform instant fresh produce recalls based on customer complaints.
Compare performance of multiple fresh produce suppliers.
Capture photos from clients, comments, suggestions, and even record your actions taken after a quality incident (eg: refund, replace, credit etc).
Capture quality control wherever its needed.
Quality tests can be performed on fresh produce from suppliers to ensure supply consistency, programmed to suppor your customers chosen quality standards, or configured to match your internal quality control program.
Attach photos (and any other quality documents) to your quality control tests to prove qualiyt to both cusotmers and suppliers.